Refloom Privacy Policy

Privacy at a glance

1. Images and on-device processing

You can select an image to create value maps, color zones, outlines, print guides, and exports. The selected image and processing required for these features remain on your device. Refloom does not upload them to a Refloom server, use them to train machine-learning models, use them for advertising, or disclose them to data brokers.

Temporary export files may be created on your device so that you can preview, print, save, or share results. Files you deliberately save remain in the location you choose until you delete them. Temporary files are managed locally and may be removed automatically by the app or operating system.

2. Photo library, Files, sharing, and printing

Refloom uses Apple’s photo-selection interface to let you choose an image. Depending on your action, iOS or iPadOS may ask for permission to read a chosen image or add an export to your photo library. You can review or withdraw permissions under Settings → Privacy & Security → Photos → Refloom.

If you export through Files, Share Sheet, AirPrint, or another app or service you choose, Apple and the selected destination may process the file under their own terms and privacy policies. Refloom does not control those independent services.

3. Diagnostics and device logs

Refloom uses Apple system logging and MetricKit locally for reliability diagnostics. Refloom does not transmit those logs or MetricKit reports to a Refloom server. Apple may separately process App Store, device, purchase, crash, or diagnostic information according to your device settings and Apple’s privacy policy. Such Apple processing is not data collected by Refloom.

4. App Store purchases

Purchases and downloads are handled by Apple through the App Store. We do not receive your payment-card details. Apple may provide developers with aggregated sales information that does not identify individual users. Apple’s processing is governed by Apple’s terms and privacy policy.

5. Support communications

The app itself does not collect personal data. If you voluntarily email support, we receive the information you provide, such as your email address, message, app version, device model, operating-system version, screenshots, or attachments.

We use support information only to answer your request, troubleshoot Refloom, protect the service, and meet legal obligations. For users in the EEA or UK, the usual legal bases are performance of a requested support service, our legitimate interest in maintaining and securing Refloom, and compliance with law.

6. Retention, sharing, and processors

Support correspondence is normally deleted or anonymized within 24 months after the request is closed, unless a longer period is reasonably necessary for an unresolved dispute, security issue, or legal obligation.

We do not sell or rent personal data. Support email may be processed by email and hosting providers needed to receive and answer your request. We may disclose limited information when required by law, to protect legal rights or security, or during a business reorganization subject to appropriate safeguards. We do not use support information for behavioral advertising.

7. International transfers

The app sends no personal data to us. A support email may be routed or stored outside your country by the providers involved. Where applicable, we rely on legally recognized transfer mechanisms and appropriate safeguards. Contact us if you want more information relevant to your request.

8. Children

Refloom is a general-purpose creative tool and is not directed to children. The app does not knowingly collect personal data from children. A parent or guardian who believes a child sent personal information to support can contact us to request deletion.

9. Your choices and privacy rights

Because app content remains on your device, you can usually exercise control by deleting exports, changing photo permissions, or deleting the app. For personal data contained in a support request, applicable law may give you rights to access, correct, delete, restrict, or object to processing, and to receive a portable copy. You may also withdraw consent where consent is the legal basis.

Send requests to refloom@mastertattooing.com. We may need to verify that you control the email address concerned. EEA users may complain to their local supervisory authority; in the Netherlands this is the Autoriteit Persoonsgegevens.

10. Security

Refloom minimizes privacy risk by processing images locally and not operating an image-processing backend. No method of storage or communication is completely secure. Keep your device updated, use a device passcode, and review content before sharing or printing it.

11. Changes to this policy

We may update this policy when Refloom’s features, legal requirements, or service providers change. We will publish the revised policy here and change the date above. If a change materially affects how the app handles data, we will provide additional notice where appropriate.

12. Contact