Refloom help center
Technical Support
Practical help with image selection, Values, Color Zones, Outlines, exact-size printing, multi-page layouts, exports, and AirPrint.
Contact support
Email refloom@mastertattooing.com. We aim to acknowledge requests within two business days, excluding Dutch public holidays. Complex technical issues may take longer to investigate.
Include these details
- Refloom version and build
- iPhone or iPad model
- iOS or iPadOS version
- Exact steps before the issue
- Expected and actual result
Protect private information
Redact client details in screenshots or recordings. Never email passwords, payment information, confidential client images, health information, or unredacted personal data.
Compatibility
Refloom version 1.0 is designed for iPhone and iPad and requires iOS or iPadOS 18.5 or later. Features such as AirPrint, sharing destinations, paper sizes, and photo access can depend on your device, printer, network, region, permissions, and operating-system version.
Images and processing
An image will not open
- Confirm photo access under Settings → Privacy & Security → Photos → Refloom.
- Try a locally downloaded JPEG or PNG. Open an iCloud item in Photos first and allow it to download.
- Very large images may require additional memory. Close other demanding apps and try again.
- Restart Refloom and install the latest Refloom and operating-system updates.
Processing is slow or closes unexpectedly
Values, Color Zones, and Outlines are calculated on-device. Processing time depends on image resolution and available device resources. Try a smaller copy, close other graphics-heavy apps, confirm sufficient free storage, and restart the device. Your source image in Photos is not modified by Refloom.
Export and saving
Save to Photos fails
- Check available storage.
- Allow Refloom to add photos.
- Try Share or Save to Files.
- Confirm the destination supports the selected file type and size.
Keep your originals safe
Do not delete original artwork while troubleshooting. Files deliberately saved to Photos or Files remain there until you remove them using the normal device controls.
Exact-size printing
Printed size is incorrect
- Select the correct unit: mm, cm, or inches.
- Verify width, height, paper size, orientation, and overlap.
- Disable “Fit to page”, “Scale to fit”, and automatic enlargement.
- Print at 100% / Actual Size.
- Measure one test page before printing the complete layout.
Multi-page sheets do not align
Use the overlap guides, keep every page at 100% scale, verify that every sheet uses the same paper size and orientation, and trim or align consistently. Consumer printers can introduce small mechanical offsets; always make a test print for precision work.
AirPrint cannot find a printer
Confirm the printer supports AirPrint, is powered on, and is reachable on the same permitted network. Disable VPN or network isolation temporarily if appropriate, restart the printer and device, and consult the printer manufacturer. Refloom cannot change printer firmware, network policy, ink limits, or hardware margins.
Purchases, downloads, and refunds
Refloom is offered as a one-time paid App Store download, with no Refloom subscription. Final price, currency, taxes, availability, Family Sharing eligibility, billing, and refund decisions are displayed and handled by Apple and can vary by storefront.
Download again
Use the same Apple Account and open your App Store purchase history to download Refloom again on a compatible device.
Billing or refund
Use Apple’s Report a Problem service. For account or download problems, visit Apple Support for apps.
Privacy and local content
Refloom processes selected images locally and does not operate an account or cloud image-processing service. Delete saved exports in Photos or Files using the normal device controls. Deleting Refloom removes app-local data according to iOS or iPadOS behavior but does not delete files you deliberately saved elsewhere.
Accessibility
If an accessibility label, contrast, text-size behavior, VoiceOver flow, or interaction creates a barrier, email support with the affected screen, device, OS version, and accessibility settings. Accessibility defects are treated as product issues.
Feedback, bugs, and security reports
Feature suggestions and reproducible bug reports are welcome at refloom@mastertattooing.com. For a suspected vulnerability, use the subject “Refloom security report” and do not publicly disclose exploit details before we have had a reasonable opportunity to investigate.
Legal and product information
Refloom is provided by Roger Merling Meijer, operating MasterTattooing in the Netherlands. App Store downloads are licensed under Apple’s Standard Licensed Application End User License Agreement, unless a custom EULA is shown on the App Store. Mandatory consumer rights remain unaffected.
Refloom creates visual guides from content you select. You are responsible for having the rights or permission needed to use, reproduce, adapt, print, or share that content. Review output before professional use; screen, printer, paper, ink, calibration, and source-image quality can affect results.
Still stuck?
Send a concise report with your device, OS version, Refloom version, and reproducible steps.